PiknDrop is an OnDemand Delivery service. We can pick and drop your items from one place to another
A PiknDrop is whatever can fit into a PiknDrop Pickup, PiknDrop Van or PiknDrop XL. If it can’t all fit in the truck you requested, you'll need to request another PiknDrop to make sure all of your items get moved.
You can schedule a PiknDrop Monday - Saturday 8 AM - 9 PM and Sunday 9 AM - 8 PM. You can schedule up to 30 days ahead of time in our app or on PiknDrop.co.nz/book
You can edit your PiknDrop by going to your scheduled PiknDrop in our app or online. We allow you to update whatever part of the PiknDrop that needs to be changed before the PiknDrop has been started.
In our mobile app, just tap on the locations to update your locations. If you need to update your time or vehicle, tap ‘Edit’ top right.
We do require someone to be available at every location, either you or someone else. You can add other people as a contact to your PiknDrop through our mobile app.
When you’re buying items from a store it's actually best to head home, relax and wait for your PiknDrop to arrive with your items. Just make sure you attach a photocopy of your receipt when you schedule your delivery or send a copy of the receipt with the PiknDropers via text when we’re heading to the store.
When you’re donating or recycling stuff you don’t have to come with us to the destination. We’ll take care of that for you
We sure can! When using our mobile app you simply select one of the suggested destination addresses. Please keep in mind that disposal and recycle centers close sooner than you think, so you'll want to request early in the day.
IMPORTANT: Recycle centers charge a fee to dispose your items. This fee will be charged to your card on top of your regular PiknDrop fee. This fee ranges from $30 - $200+ based on the weight of your items.
Paying for your PiknDrop is simple and easy using your debit or credit card when you schedule your PiknDrop through our mobile app or website. We do not accept cash for your PiknDrop.
You can schedule your PiknDrop through our mobile or website via PiknDrop.co.nz/book. Simply enter your pick-up location and destination. Set a time that works best for you and tell us what you’re moving. Make sure that you complete the whole process up until you receive a email confirmation that your PiknDrop is scheduled.
The 4-digit code you receive via text when scheduling online is to verify your phone number. Please enter this on our website next to the phone number field. This 4-digit code is not your booking confirmation
Of course! After you schedule your first PiknDrop, you can go ahead and schedule as many that meet your needs. They can be at the same time or weeks apart
Once the PiknDropers are assigned to your PiknDrop you have the ability to text or call your PiknDropers directly about any details or logistics through our mobile app. If you need to work out any details ahead of time, please edit your PiknDrop in the app or website or email us at support@pikndrop.co.nz
Unfortunately we do not authorize ridesharing on our system
The price depends on the vehicle you choose, the miles between pick-up and drop-off and the time spent loading and unloading.
Please be sure to compare these dimensions to what needs to be moved
PiknDrop Pickup Truck: 6ft+ long and 4.5ft wide.. All items will be secured with straps for transport.
PiknDrop Van: 8ft+ long, 4ft wide, and 5ft tall. PiknDrop XL: 10ft+ long, 6ft wide, and 7ft tall.
If the drop off location is closed, or will not accept the items that your crew is delivering your crew will reach out to let you know and will request an alternate location to deliver your items to complete your delivery. If no secondary location is available, your crew will need to return the items to the pickup location. IMPORTANT: We recommend calling ahead to ensure that the location we’re scheduled to drop off your items will be open, and willing to accept the items being delivered upon your crew's arrival.
Your PiknDrop will arrive within the window you choose in the app. You can schedule up to 30 days in advance or request on-demand to arrive as soon as 30 minutes or 1 hour depending on availability. Check your app for available times in your area
A PiknDrop is only from A to B. We currently do not have anything in place to accommodate for multiple stops within a single trip. If you have multiple stops you’ll have to schedule separate PiknDrops.
You can schedule your move or delivery with PiknDrop in: Auckland area
You enter your promo code on the last screen when you’re scheduling your PiknDrop. You can still add a promo by editing your PiknDrop, up until your PiknDrop is started
As soon as you book you’ll receive a confirmation with the details of your PiknDrop
Tipping is entirely optional, but if you want to reward your movers for a job well done you'll have the opportunity to do so in our app, right after your PiknDrop is completed
Please make sure if you tipped them in cash to select ‘No Tip’ in our app or website to prevent a double tip.
Yes, we do! However, in most cases, it requires two PiknDrop crews to successfully move these items. Please schedule two separate crews during the same pickup window to ensure for a smooth move with these heavier items.
